Frequently Asked Questions

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Where do your products ship from?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable and up to date, we have contracted a centralized fulfillment center in Asia that all of our products ship from.

Will there be duties/taxes on my package?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact cost of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances. 

Orders with incorrect address information

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please double check your address. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

Do you have any more questions to ask?

Contact us at: store@alluretools.com